Shipping policy

Thank you for shopping with OptiEase. This Shipping Policy explains how and when your order will be processed and delivered.

Order processing

Orders are typically processed and prepared for shipment within 1-3 business days after your order is placed and payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. During promotional periods or peak seasons, processing may take slightly longer.

Shipping times

Estimated delivery times vary depending on your location and the shipping method selected at checkout. Once your order has shipped, you will receive a confirmation email with tracking information so you can follow your package. Please note that estimated delivery times are provided by our carriers and are not guaranteed, as delays can occasionally occur due to customs, weather, or carrier disruptions.

Shipping rates

Shipping costs are calculated and displayed at checkout before you complete your purchase, based on your destination and the items in your cart. Any applicable taxes or import duties for international orders are the responsibility of the customer and are determined by your local customs authority.

Tracking your order

After your order ships, you can track its progress using the tracking number provided in your shipping confirmation email. If you have not received tracking information within a reasonable time, please reach out to us.

Lost, delayed, or damaged packages

If your order is significantly delayed, arrives damaged, or does not arrive, please contact us as soon as possible so we can help resolve the issue. We will work with you and our carriers to locate your package or arrange a suitable resolution.

Incorrect addresses

Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error, contact us immediately and we will do our best to update it before the order ships.

Questions

If you have any questions about your shipment or this policy, please contact us at kdv52vbhgy@privaterelay.appleid.com and our team will be happy to help.